At Ash’s Diary, each item is lovingly designed, printed, and packaged with care. We want you to adore your new stationery, but if something isn’t quite right, here’s how we can help:
 

Returns & Exchanges

• We accept returns on unused, unopened items within 14 days of delivery.

• To be eligible, your item must be in the same condition you received it (unopened, in original packaging).

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
   

 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us at ashs.diary.creative.co@gmail.com with your order number and photos of the issue, we’ll sort it out quickly with a replacement or refund.

 Non-returnable Items

Due to hygiene and customization, we cannot accept returns for:

• Digital downloads

• Sale items

• Custom or personalized orders
   

 Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 3–5 business days.
 

 Thank you for supporting a small Australian business!
Every order helps bring more pastel stationery magic to life, we truly appreciate your support.